RICHMOND COUNTY JAIL INMATE VISITATION SCHEDULE

Visitation with an individual detained at the Richmond County Jail is conducted using iWebVisit.com.  You may access this service by logging onto https://www.iwebvisit.com/.

• A-Block –    Remote or On-site Video Visits (meaning a citizen arriving at the Richmond County Jail to utilize One (1) of the Two (2) video kiosks available in the Visitation room – NO inmate will be available for a face-to-face visit)
  • – One 15-minute visit per week on Sunday between 5:00 pm through 9:15 pm.

• B-Block –    Remote Video Visits – (meaning a citizen may visit virtually via the internet during a scheduled visit) Each inmate will be allowed two (2) video visits per day, which can be conducted seven (7) days per week between the hours of 10:00 am through 11:00 am; 12:00 pm through 3:45 pm; and 4:45 pm through 9:15 pm.  The last video visit in the evening will be completed by 9:30 pm.

                              On-site Video Visits – (meaning a citizen arriving at the Richmond County Jail to utilize one (1) of the two (2) video kiosks available in the Visitation room – NO inmate will be available for a face-to-face visit) – One (1) 15-minute visit per week on Saturday between 5:00 pm through 9:15 pm.

• C-Block –    Remote Video Visits – (meaning a citizen may visit virtually via the internet during a scheduled visit) Each inmate will be allowed two (2) video visits per day, which can be conducted seven (7) days per week between the hours of 10:00 am through 11:00 am; 12:00 pm through 3:45 pm; and 4:45 pm through 9:15 pm.  The last video visit in the evening will be completed by 9:30 pm.

                               On-site Video Visits – (meaning a citizen arriving at the Richmond County Jail to utilize one (1) of the two (2) video kiosks available in the Visitation room – NO inmate will be available for a face-to-face visit) – One (1) 15-minute visit per week on Monday between 5:00 pm through 9:15 pm.        

• D-Block –    Remote Video Visits – (meaning a citizen may visit virtually via the internet during a scheduled visit) Each inmate will be allowed two (2) video visits per day, which can be conducted seven (7) days per week between the hours of 10:00 am through 11:00 am; 12:00 pm through 3:45 pm; and 4:45 pm through 9:15 pm.  The last video visit in the evening will be completed by 9:30 pm.

                               On-site Video Visits – (meaning a citizen arriving at the Richmond County Jail to utilize one (1) of the two (2) video kiosks available in the Visitation room – NO inmate will be available for a face-to-face visit) – One (1) 15-minute visit per week on Tuesday between 5:00 pm through 9:15 pm.        

• E-Block –    Remote Video Visits – (meaning a citizen may visit virtually via the internet during a scheduled visit) Each inmate will be allowed two (2) video visits per day, which can be conducted seven (7) days per week between the hours of 10:00 am through 11:00 am; 12:00 pm through 3:45 pm; and 4:45 pm through 9:15 pm.  The last video visit in the evening will be completed by 9:30 pm.

                               On-site Video Visits – (meaning a citizen arriving at the Richmond County Jail to utilize one (1) of the two (2) video kiosks available in the Visitation room – NO inmate will be available for a face-to-face visit) – One (1) 15-minute visit per week on Wednesday between 5:00 pm through 9:15 pm.        

• F-Block –         Remote Video Visits – (meaning a citizen may visit virtually via the internet during a scheduled visit) Each inmate will be allowed two (2) video visits per day, which can be conducted seven (7) days per week between the hours of 10:00 am through 11:00 am; 12:00 pm through 3:45 pm; and 4:45 pm through 9:15 pm.  The last video visit in the evening will be completed by 9:30 pm.

                                 On-site Video Visits – (meaning a citizen arriving at the Richmond County Jail to utilize one (1) of the two (2) video kiosks available in the Visitation room – NO inmate will be available for a face-to-face visit) – One (1) 15-minute visit per week on Thursday between 5:00 pm through 9:15 pm.

• Trustee Inmates – Remote Standard Video Visits – (meaning a citizen may visit virtually via the internet during a scheduled visit) Each inmate will be allowed two (2) video visits per day, which can be conducted seven (7) days per week between the hours of 10:00 am through 10:30 am; 12:30 pm through 3:30 pm; and 5:00 pm through 9:15 pm.  The last video visit in the evening will be completed by 9:30 pm.

                                         On-site Standard Video Visits – (meaning a citizen arriving at the Richmond County Jail to utilize one (1) of the two (2) video kiosks available in the Visitation room – NO inmate will be available for a face-to-face visit) – One (1) 15-minute visit per week on Saturday between 5:00 pm through 9:15 pm.   

REMOTE VIDEO VISITORS

Each visitor must log onto iWebVisit at http://iwebvisit.com/visitor-info to set up an account PRIOR to scheduling a visit.  Visitors must agree to the iWebVisit Usage Policy when they set up their accounts and schedule visits.  iWebVisit personnel assists visitors with questions and troubleshooting via live chat on their website.  This service is available 7 days a week from 8:00 am to 1:00 am Eastern.  If visitors contact the jail for assistance, they will be advised to go to http://iwebvisit.com/visitor-info and send them a chat request.  No inmate visit will be allowed to be consecutive.  All visits are scheduled in fifteen (15) minute blocks and one visitation block of time must pass between an individual inmate being allowed another visit.

The Richmond County Jail and iWebVisit expect ALL visitors to dress and behave as if they were visiting the jail in person.  All visitors must abide by Richmond County Jail and iWebVisit policies during the time they are at the facility and during their visit.  Failure to comply with stated policies will result in your visit being terminated, your account being blocked, an inmate’s visitation privileges being suspended, and/or your visitation with any inmate at the Richmond County Jail being denied.  Visits that are terminated for policy violations WILL NOT be credited.

ON-SITE VIDEO VISITS

There are two (2) video visitation kiosks available for use at the Richmond County Jail to assist family members of detainees.  ALL On-site Standard Video Visitors WILL be required to provide a valid Identification card with a photograph prior to being allowed entrance into the visitation area.  No more than 3 people will be allowed in the visitation area for each visitation kiosk.  Each visitor must register with iWebVisit at http://iwebvisit.com/visitor-info to set up an account or register PRIOR to scheduling an On-site Standard Video Visit.

Assistance with registering for an On-site Standard Video Visit Jail is available on Saturday and Sunday from 5:00 pm through 9:30 pm at the Richmond County Jail.

The Richmond County Jail and iWebVisit expect ALL visitors to dress and behave appropriately while visiting the jail in person.  All visitors must abide by Richmond County Jail and iWebVisit policies during the time they are at the facility and during their visit.  Failure to comply with stated policies will result in your visit being terminated, your account being blocked, an inmate’s visitation privileges being suspended, and/or your visitation with any inmate at the Richmond County Jail being denied.

 DO NOT contact the Richmond County Sheriff’s Office or the Richmond County Jail requesting a Refund for funds related to Remote Video Visitations, contact www.iWebVisit.com 

PROFESSIONAL VISITATION WITH INMATES

Every effort will be made to accommodate Lawyers and other professional visitors needing or wanting to consult with their clients.  However, requests to visit with an inmate at the Richmond County Detention Center should be communicated to the jail at least 24 hours in advance.  Requests may be faxed to the jail at (910) 997-8262 or emailed to jailofficer@richmondnc.com.

Professional visitors should be aware the least restrictive timing of a visit is between 12:00PM-3:30PM Monday through Friday.  Professional visits which may be needed outside of the normal timeframe require the authorization of the Jail Administrator.

Restrictions to Professional visits may apply due to meals, sick calls, facility emergencies, mass arrests, and events beyond the control of facility management.

Unless accompanied by the inmate’s attorney, paraprofessional aides must also produce a letter signed by the attorney authorizing visitation with the inmate. Such authorization must be on the attorney’s official letterhead and must contain the inmate’s name, the court jurisdiction, case number, the full name of the person or persons authorized to visit with the inmate, and the signature of the attorney. Paraprofessionals must produce this authorization during each visit.

Professional visitors will not give any item to an inmate (to be retained in the inmate’s possession when the visitor leaves) without the expressed permission of a detention officer. For example, a visitor may “loan” an ink pen so an inmate can sign a document but may not “give” it to the inmate and MUST retrieve the ink pen or other item from the inmate prior to ending the visit.

No recording devices of ANY kind are permitted in the Richmond County Detention Center without prior approval by the Jail Administrator.

All Professional visitors WILL be required to log their arrival and departure from the facility.

All visits MAY be ended, canceled, suspended, or denied by the Sheriff or Jail Administrator for cause, pursuant to the safety and security of the facility.

CHAPLAINS AND PASTOR VISITORS

Every effort will be made to accommodate Chaplains and Pastors to have access to the inmates of the Richmond County Detention Center.  Chaplains and Pastors, with PRIOR notice, may visit inmates for a period of 1 hour on Saturday or Sunday between 1:00PM – 4:00PM.  All additional requests for access to inmates will be at the determination and approval of the Jail Administrator and must be made with PRIOR notice, usually 24 hours prior to the requested visit.

Chaplains or Pastor visitors will not give any item to an inmate (to be retained in the inmate’s possession when the visitor leaves) without the expressed permission of a detention officer.

No recording devices of ANY kind are permitted in the Richmond County Detention Center without prior approval by the Jail Administrator.

All Chaplain and Pastor visitors WILL be required to log their arrival and departure from the facility.

All visits MAY be ended, canceled, suspended, or denied by the Jail Administrator for cause, pursuant to the safety and security of the facility.

Usage Policies for Standard Remote and On-site Visitation

1. The account must be set up in the legal name of the primary visitor. This person is responsible for the payment of the visit and the behavior of everyone in the visit.

2. If you are sent a warning during your visit, obey it. Arguing/complaining will not change the policy.

3. Everyone participating in the visit must be in view of the camera.

4. Unauthorized communication between inmates is not allowed.

5. Do not use or display drugs or drug paraphernalia.

6. Do not display guns, violent imagery, or gang-related clothing/symbols.

7. Do not operate a motor vehicle while visiting.

8. Do not display pornographic images.

9. No nudity of any kind.

10. Do not visit without a parent or guardian if you are younger than 18 years old.

11. Do not allow blocked visitors to use your account.

12. Do not stream, record, or take pictures of your visit.

13. Do not conduct third-party calls while visiting.

14. The inmate you choose when scheduling is the only one who may attend your visit.

15. IF a judicial official orders you and/or the inmate to have no contact do not schedule a visit.

16. Do not allow children to be in view of the camera unless they are completely dressed.

17. Your visits are NEVER private. Do not dress inappropriately and do not be sexually explicit.

Examples of inappropriate clothing for both male and female visitors: swimsuits, exposed underwear, skin-tight garments (leotards, bodysuits, etc.), halter tops, tube tops, or thin-strapped shirts, see-through clothing, and any attire that reveals excessive skin on the torso and/or legs such as low-cut tops and shorts/skirts cut higher than 3" above the knee.

iWebVisit Refund/Cancellation Policy

If you have any questions, please send a live chat to Customer Support.

• All remote visitation sessions are pre-paid and non-refundable. We will consider providing a refund if the inmate is transferred or released prior to the scheduled visit.

• Visits that are terminated due to a policy violation will not be refunded.

• Any paid visit that is unsuccessful because the inmate could not attend (court, lockdown, work, or other jail-related issues.) will be credited with a courtesy code. The code will be emailed to the inbox of the person who paid for the visit and may be used to reschedule at no cost.

• After the visit is scheduled, the time cannot be changed without first canceling the visit.

• For standard (Non-Confidential) visitors, when you cancel a paid visit at least 4 hours prior to the visit start time, you will be credited with a courtesy code.

• If you need to cancel your visit, go to “My Account” and look for the trash can icon next to your visit. You will be emailed a courtesy code to reschedule the visit at no cost. If you do not see this icon as an option, it is too close to the scheduled start time, and the visit cannot be canceled.

• If you miss a visit for any reason, no credit can be provided because the jail portion of the visit occurred whether you participated in it or not.

• You must join visits on time. Standard (Non-Confidential) visits that are not joined in time are subject to termination, and no credit or refund will be provided.

If you experience a technical problem, please send iWebVisit a LIVE CHAT while the visit is happening, and they'll do their best to assist you. To chat, click on "chat with us" in the lower right corner of the website. They will be happy to troubleshoot with you, but please note that all visitors are responsible for having working equipment and a strong, stable internet connection. Visits that are unsuccessful due to visitor's equipment, browser, and/or internet issues cannot be credited.

Questions? Please send a live chat or email support@iwebvisit.com.